After Sales

May I take this opportunity on behalf of the Customer Care team and welcome you to your new home.

We have a dedicated Customer Care helpline (0345 481 8805) and our team is fully trained to assist with any queries you may have regards your home.


CONTACT OUR CUSTOMER CARE TEAM

The role of the Elan Homes Customer Care team is to attend to and solve any problems or warranty issues you may have with your new home. So, after moving into your new home, please direct your questions to this department rather than to the Sales Representative or Site Manager on site.

Customer Care has systems and procedures in place to ensure that all problems or questions can be dealt with as quickly as possible.

If you have a Customer Care issue please contact us on :

0345 481 8805


OUT OF HOURS EMERGENCIES

In the event that your require help in dealing with an out of hours emergency, please contact our emergency helpline.

In an emergency it is important to know what to do and who to call. For your safety and peace of mind Elan Homes provide an Emergency Helpline should you have an emergency when our offices are closed.

Out of hours Emergency Helpline:

0345 601 3538


SUSPECTED GAS LEAK?

Make sure that you know where the various valves and switches are situated so that you can turn off the water or electricity in an emergency.

Before calling, please make sure you have your full postal address to hand. If the fault relates to the central heating boiler, please make sure that you have the details of the make and model.

For Gas Leaks contact National Grid (was Transco)

0800 111 999


An emergency repair is any defect which puts the health, safety or security of the resident at immediate risk or which affects the structural safety of the building adversely, this service includes emergencies relating to Plumbing and Drainage, Electrics, Security, Primary heating system.


We respectfully advise that the emergency helpline service is for genuine emergencies only and Elan Homes reserves the right to recharge for callouts :

  • If a repair is found not to be a genuine emergency.
  • If you are not at home when the operative arrives and alternative access arrangements have not been organised.
  • It is found that the repair of the fault or damage concerned is your responsibility.