If you are an existing Elan Homes customer and you need to speak to a member of the team:

Please call us on:

0845 481 8805

Email us on:

customercare@elan-homes.co.uk

Write to us:

Customer Care
Elan Homes Ltd
Oak House
Lloyd Drive
Cheshire Oaks Business Park
Ellesmere Port
Cheshire
CH65 9HQ

Reservation


Payment of your Reservation Fee, which forms part of your deposit, ensures that your chosen home will be held in your name for a given period of time, prior to Exchange of Contracts when the Reservation Period ends. Throughout the Reservation Period, the price agreed is fixed, and will not be increased while the property is held in your name.


Our Sales Administration Department will confirm your reservation in writing within the next few days.


At this stage, if you have not already done so, you should prepare for your purchase by applying for a mortgage, or any other loans required, and by appointing a Solicitor or Licensed Conveyancer to act on your behalf. We can assist you with this please do ask your Sales Executive for details. As soon as you receive confirmation of your mortgage offer, your Solicitor will be advised so that all parties involved can be notified once you are in a position to exchange contracts on your property.

While your Solicitor is dealing with the legal aspects of your purchase, and depending on the stage of construction, you may be able to make colour choices and finishing touches from our selected range (see ‘Choices and Finishing Touches’).

"At Elan, we'll do everything we can to help you settle in as quickly and comfortably as possible"