Hours: 38
Location: Ellesmere Port, Cheshire
Job Type: Permanent

Full time:                 38 hours per week – Monday to Friday

Contract:                  Permanent

Specific location:     Ellesmere Port, Cheshire

Hours of work:         8.30 am – 5.30 pm Monday to Thursday and 8.30 – 3.30 pm on Fridays                         

Benefits Include:     Competitive Salary, a minimum of 25 days Holiday per annum

(pro rata), Company Pension Scheme, Private Health Insurance & Life Assurance

Please quote vacancy reference: Ref: AMS/CCA/10/21  

Elan Homes Limited is an exciting name in homebuilding.  We are a privately owned Company building new homes across Cheshire, Devon, Greater Manchester, Lancashire, Merseyside, North Wales, Staffordshire, Somerset, and Worcestershire. 

Reporting to the Group Customer Care Manager, you will be responsible for the following duties:-

  • Scanning and indexing of documents and emails
  • Logging information into Sitestream (in-house system)
  • Daily / weekly issue of care outstanding defect reports to contractors
  • Issue defect notices to sub-contractors
  • Liaising with customers for appointment for managers, maintenance and sub contractors
  • Chasing of sub contractors to attend to customer properties & obtain updates
  • Weekly issue of live site reports
  • Updating spreadsheets
  • Issue of Customer Care Welcome & Survey letters
  • Call handling
  • Registering new plots for out of hours service and customer surveys
  • Processing invoices and contra-charging enquiries

The successful candidate will preferably have the following experience and qualifications:-

  • Customer service background
  • PC literate, MS Office, word, excel and outlook
  • Keyboard and telephony skills
  • GCSE Maths and English

We are looking for to fill this position during November 2021.    

To apply in writing please send your cv to Paula Fennah, HR Officer, Elan Homes Limited, Oak House, Lloyd Drive, Cheshire Oaks Business Park, Ellesmere Port, Cheshire, CH65 9HQ or by email to recruitment@elan-homes.co.uk

Closing Date:  Monday, 18 October 2021

Apply Now

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